Support that survives Black Friday without seasonal hiring
Ecommerce support volume is spiky, repetitive and time-sensitive. Gimiq answers the where-is-my-order questions from live carrier data, processes returns inside your rules, and keeps a human free for the conversations that actually need judgement.
- Order and tracking lookups inside the conversation
- Returns and exchanges processed under your policy
- Peak-season volume absorbed without extra seats
Why ecommerce queues break
The volume isn't hard. The problem is that it arrives in bursts, repeats itself, and needs data from three systems to answer.
WISMO swallows the queue
Order status questions dominate volume and need nothing but a carrier lookup — yet they still cost an agent a full interaction each.
Peak weeks are 8x normal
Black Friday and launch days need staffing you can't justify the rest of the year, and temporary agents take weeks to become useful.
Returns are policy work
Every return is the same decision tree applied to different facts. Agents run it manually, and the answers drift between them.
Carriers go quiet
A package stuck in transit generates three follow-ups from the same customer, each one starting the conversation over.
Customers shop at midnight
Pre-purchase questions land outside office hours, and an unanswered sizing question is an abandoned cart.
Every market wants its own language
Selling into five countries means five languages, and hiring native speakers for each one rarely pencils out early.
How a retail queue runs on Gimiq
Connect the store, define what the AI may decide on its own, and keep humans on the exceptions.
Connect your store
Shopify, WooCommerce, BigCommerce or a custom backend via API. Orders, fulfilments, tracking and customer history sync both ways.
Encode your policy
Return windows, restocking fees, exchange rules and refund ceilings become guardrails the AI agent follows exactly, every time.
Automate the repeat questions
WISMO, delivery estimates, address changes and returns resolve end to end, with the carrier's live status quoted in the reply.
Escalate the exceptions
Damaged goods, chargebacks and angry repeat customers route straight to a human with the order history already attached.
What changes in the first quarter
Retail teams usually see the shift in three places: peak staffing, response time, and what agents actually spend their day on.
Peak without panic
Volume spikes get absorbed by capacity that scales instantly, so your permanent team stays on the hard conversations.
- No seasonal recruitment cycle
- Same response time at 8x volume
- Queue stays inside SLA through launch week
Fewer contacts per order
Proactive delivery updates and self-serve tracking cut the follow-up chains that inflate ticket counts.
- Proactive delay notifications
- Tracking links in every reply
- Reorder and exchange in one thread
Agents on revenue work
With status questions gone, your team moves to pre-sales chat, VIP recovery and the cases that decide whether someone shops again.
- Pre-purchase product guidance
- High-value order recovery
- Post-incident goodwill handling
Get through your next peak without hiring for it
Connect your store, turn the agent on for order status first, and compare handle time against last season.
Ecommerce & Retail questions
Still deciding? Talk to our team or browse the full FAQ.
Products behind this solution
AI Support Agent
An autonomous AI agent that answers across chat, email and messaging, takes real actions in your systems, and escalates with full context.
Live Chat
A fast, on-brand website chat widget with typing insights, canned replies and an AI teammate that handles the routine conversations.
AI Sales Agent
Instant lead engagement, qualification, meeting booking and follow-up — running on your ICP rules and writing straight to your CRM.