Question 1

How does the AI Agent resolve customer support tickets?

Accepted Answer

Gimiq's AI Agent connects directly to your knowledge base, documentation, and past support history. It parses customer inquiries using advanced natural language processing and resolves chats, emails, or messages instantly with accurate, human-like answers.

Question 2

How does the AI Voice Agent handle inbound phone calls?

Accepted Answer

Our Voice Agent connects directly to your phone lines. It answers incoming customer calls, addresses issues by talking naturally, takes action like scheduling bookings, and documents call summaries directly inside your ticketing dashboard.

Question 3

Can we integrate Gimiq with Zendesk, Zoho, or LiveChat?

Accepted Answer

Yes! Gimiq can integrate with your existing support channels to act as a call agent or chat copilot. You can also import all your existing tickets, customer records, and macros to use Gimiq as your unified omnichannel helpdesk.

Question 4

How long does it take to train the AI on our data?

Accepted Answer

Less than 5 minutes. You can sync your existing help articles, document folders, PDFs, or public website links. The AI Agent indexes this information and is instantly prepared to answer customer inquiries.

Question 5

Is my customer data and phone call recordings secure?

Accepted Answer

Yes, security is our top priority. Gimiq is built on secure infrastructure, offers SOC2 compliance, aligns with HIPAA data guidelines, and encrypts all voice call recordings, customer records, and chat transcripts.

Question 6

Can I customize the chat widget and voice agent accent?

Accepted Answer

Absolutely. You can customize the chat widget colors, layout, and greeting to match your branding. For phone calls, you can select from dozens of ultra-realistic AI voice accents and adjust the agent's tone and speed.

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