A help centre that answers customers and trains your AI
Publish a fast, searchable help centre on your own domain — and use the exact same articles as the source of truth for your AI agents. Write an answer once, and it serves search engines, self-serve customers, chat, email and phone at the same time.
- Hosted on your own domain and brand
- Same articles power every AI agent
- Deflection measured per article
Documentation that earns its keep
A knowledge base is only worth writing if it reduces tickets. Every feature here exists to make that measurable.
Custom domain and theming
Serve the help centre from help.yourcompany.com with your own typography, colours, header and footer. No visible vendor branding.
Instant, typo-tolerant search
Semantic search that understands intent rather than keywords, so 'can't log in' finds the password reset article.
SEO-ready by default
Clean URLs, sitemaps, canonical tags, FAQ structured data and fast server rendering, so your articles rank for the questions people search.
Versioning and approvals
Draft, review and schedule changes with an approval step. Roll back any article and see exactly who changed what and when.
Multilingual publishing
Machine-translate into 45+ languages, then let native reviewers refine. Locale routing keeps every visitor on the right version.
Deflection analytics
See which articles prevent tickets, which searches return nothing, and which questions your AI agent still cannot answer.
From scattered docs to one source of truth
Most teams already have the content. The work is consolidating it and keeping it honest.
Import what exists
Pull articles from Zendesk Guide, Intercom Articles, Notion, Confluence, Google Docs or Markdown files, with formatting preserved.
Find the gaps
Gimiq analyses your ticket history and flags the high-volume questions you have no published answer for, ranked by volume.
Publish and connect
Go live on your domain, and the same articles immediately become the grounding source for chat, email and voice agents.
Close the loop
Every escalated AI conversation suggests an article to write or fix, so the knowledge base improves from real customer confusion.
Where self-serve does the heavy lifting
Good documentation shifts volume out of the queue entirely — before a conversation ever starts.
Customer-facing help centre
The public front door for support: searchable, indexed by Google, and linked from every AI answer your customers receive.
- Public articles and guides
- Search-engine visibility
- Contact form as the last resort
Internal agent handbook
Private collections holding escalation paths, refund policy and troubleshooting scripts that only agents and the copilot can see.
- Private, role-restricted collections
- Policy and escalation runbooks
- Grounding for the AI copilot
Developer and API docs
Version-aware technical documentation with syntax-highlighted code samples that the AI agent can quote accurately.
- Per-version documentation
- Code samples in multiple languages
- Accurate technical citations
Write the answer once, use it everywhere
Import your existing docs, see which questions you have never answered, and give your AI agents something solid to stand on.
Knowledge Base questions
Still deciding? Talk to our team or browse the full FAQ.
Explore the rest of the platform
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