Live chat software your customers actually enjoy using
Put a fast, on-brand chat widget on every page of your site and answer questions while people are still deciding. Gimiq Live Chat pairs human agents with an AI teammate that drafts replies, pulls up order history, and takes over the routine conversations entirely.
- Sub-second widget load on every page
- AI drafts every reply before your agent types
- Works on web, mobile web and in-app
Everything a chat conversation needs, in one panel
Your agents shouldn't tab between six tools to answer one question. Gimiq puts the visitor, their history and the answer on a single screen.
Real-time typing insights
See what a customer is writing before they hit send, so your reply is ready the moment their message lands.
Proactive chat triggers
Start a conversation based on page, cart value, time on site or repeat visits — without nagging every visitor who scrolls.
Canned replies and macros
Save your best answers once. Insert them with a keystroke, complete with customer name, order number and tracking link.
Full visitor context
Current page, referral source, device, plan, past tickets and order history sit in a sidebar next to the conversation.
A widget that matches your brand
Colours, position, avatar, greeting, office hours and offline forms are all configurable — no engineering ticket required.
45+ languages, auto-detected
Gimiq detects the visitor's language and translates both sides of the conversation in real time so one team can cover every market.
From website visitor to resolved conversation
Most teams are live within an afternoon. Here is what the rollout actually looks like.
Install the widget
Paste one script tag, or drop in the Shopify, WordPress, Webflow or React package. Nothing to host and nothing to maintain.
Set your routing rules
Send billing chats to finance, technical chats to support engineers, and pre-sales chats to your sales queue based on page and message intent.
Let AI take first contact
The AI agent greets, qualifies and resolves what it can from your help centre, and hands over the moment a human is genuinely needed.
Review, refine, repeat
Weekly reports show deflection rate, CSAT, missed chats and the questions your knowledge base still can't answer.
Teams that live in the chat widget
Live chat pays for itself differently depending on who is answering. Here are the three patterns we see most.
Ecommerce and retail
Answer sizing, shipping and returns questions at the exact moment of hesitation, then push the order status straight into the thread.
- Cart-value-based proactive triggers
- Order lookup inside the conversation
- Post-purchase returns and exchanges
SaaS and product teams
Catch onboarding friction in-app, route bugs to engineering with a full session context, and keep trial users moving.
- In-app widget with user and plan context
- Bug escalation to Jira or Linear
- Trial-expiry nudges that open a chat
Services and agencies
Qualify inbound enquiries around the clock and book the right person's calendar without an email ping-pong thread.
- Qualification questions before handover
- Calendar booking inside chat
- Offline forms outside office hours
Turn your website into a conversation
Install the widget in minutes, keep your first three agents free, and let the AI teammate handle everything routine.
Live Chat questions
Still deciding? Talk to our team or browse the full FAQ.
Explore the rest of the platform
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AI Sales Agent
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Helpdesk & Ticketing
Omnichannel ticketing with a shared inbox, SLA policies, automations, collision detection and an AI copilot for every agent.