Same platform, configured for your constraints
The support problems that break an ecommerce queue are not the ones that break a clinic switchboard. These pages cover how Gimiq is configured for each industry — what gets automated, where the hard stops sit, and what stays with your team.
Ecommerce & Retail
Handle WISMO, returns and peak-season spikes with AI that reads live order and carrier data instead of guessing.
SaaS & Technology
Resolve documented product questions with cited answers, and escalate real bugs with diagnostics already collected.
Financial Services
Automate account servicing with per-action audit logs, PCI-safe payment handling and hard guardrails around regulated advice.
Healthcare
Automate booking, reminders and billing calls under HIPAA-aligned controls, with a hard stop before anything clinical.
Working in an industry that isn't listed? The underlying controls — guardrails, audit logging, retention windows and escalation rules — are configurable for any regulated or high-volume support operation. Tell us what you need.
The products underneath every solution
AI Support Agent
An autonomous AI agent that answers across chat, email and messaging, takes real actions in your systems, and escalates with full context.
AI Call Agent
A natural-sounding AI voice agent for inbound and outbound calls, with warm transfers, live transcription and automatic call summaries.
Helpdesk & Ticketing
Omnichannel ticketing with a shared inbox, SLA policies, automations, collision detection and an AI copilot for every agent.