Connected to the systems that hold the answer
An AI agent is only as useful as the systems it can reach. Gimiq connects to the channels your customers use and the tools your team already runs, so answers come from live data rather than a stale export.
Channels
Where your customers actually reach you.
- Website live chat widget
- In-app messaging SDK
- Email (forwarding or IMAP)
- WhatsApp Business
- SMS
- Slack Connect
- Facebook Messenger
- Instagram DMs
Ecommerce
Order, fulfilment and refund data inside the conversation.
- Shopify
- WooCommerce
- BigCommerce
- Magento
- Carrier tracking APIs
- Custom storefronts via REST
CRM & sales
Two-way sync so the AI sales agent writes where you work.
- HubSpot
- Salesforce
- Pipedrive
- Google Calendar
- Microsoft 365 Calendar
- Calendly
Engineering
Escalations that arrive as real, diagnosed tickets.
- Jira
- Linear
- GitHub Issues
- Asana
- Monday
- Notion
Telephony
Bring your number, or provision a new one.
- Number porting
- Call forwarding from any carrier
- SIP trunking
- New numbers in 40+ countries
- Twilio
Billing & payments
Answer billing questions with the real balance.
- Stripe
- PayPal
- Chargebee
- Recurly
- PCI-safe voice capture
If it isn't on the list, build it
Every connector above is built on the same public API your team can use. Nothing about the platform is only reachable by first-party integrations.
REST API
Full read and write access to conversations, contacts, tickets, macros and knowledge base articles, with cursor pagination and idempotency keys.
Webhooks
Subscribe to conversation, ticket, escalation and AI-action events. Signed payloads, automatic retries with backoff, and a replay window.
Custom agent tools
Register your own endpoints as tools the AI agent can call, with a JSON schema, permission scope and rate limit per tool.
Data import & export
One-run importers for Zendesk, Zoho, Freshdesk, Intercom and CSV, plus scheduled exports of transcripts and reporting data.
Embeddable widget SDK
Control the widget from your own code — open it, prefill context, pass the signed-in user, and theme it to match your app.
Email domain setup
Send and receive as your own domain with DKIM and SPF, so customers never see a Gimiq address in the thread.
Integration questions
Still deciding? Talk to our team or browse the full FAQ.
Connect your stack and let the agent use it
Start with the channel you get the most volume on, connect the system that holds the answer, and watch the resolution rate move.