One shared inbox for every channel your customers use
Email, live chat, WhatsApp, SMS, Slack, social and phone calls arrive in the same queue, against the same customer record. Your team stops reconciling four tools and starts working one prioritised list — with an AI copilot drafting as they go.
- Every channel in one prioritised queue
- SLA policies that actually escalate
- AI copilot on every open ticket
The operational layer under every conversation
AI answers the easy questions. The helpdesk makes sure the hard ones get to the right person, on time, with everything they need.
Unified customer timeline
Chats, emails, calls and orders for one customer sit on a single timeline — no more searching three systems for the last conversation.
SLA policies and breach alerts
Set targets by plan, priority or customer tier, and get escalations before a breach rather than a report about it afterwards.
Automation rules and macros
Route, tag, assign, snooze and auto-close with visual rules. One macro can reply, update fields and trigger a workflow at once.
Collision detection
See who else is viewing or typing on a ticket, so two agents never send the customer two different answers.
Internal notes and @mentions
Loop in engineering or billing inside the thread. The customer sees the reply; your team sees the whole discussion behind it.
Reporting that survives a QBR
Volume, backlog, first-response and resolution times, CSAT, AI deflection and agent workload — sliced by channel, tag or team.
Migrating without a support blackout
You can move channel by channel. Nothing forces a big-bang cutover on a Monday morning.
Import your history
Bring tickets, contacts, tags, macros and CSAT history across from Zendesk, Zoho, Freshdesk, Intercom or a CSV export.
Connect your channels
Forward support mailboxes, install the chat widget, link WhatsApp Business, SMS, Slack and your social inboxes.
Rebuild rules and SLAs
Recreate routing, business hours, priorities and escalation paths in the rule builder — most teams simplify theirs while they do it.
Switch on the AI copilot
Agents get suggested replies, tone adjustment, summarisation and translation on every ticket, with autonomous resolution added when you're ready.
One queue, several kinds of team
The shared inbox model works the same way whether you are three people or three hundred.
Scaling support teams
Replace a shared Gmail account before it becomes unmanageable, without taking on enterprise helpdesk complexity.
- Assignment and ownership rules
- Workload balancing across agents
- Backlog and ageing views
Multi-brand operations
Run several brands, regions or product lines from one platform with separate branding, SLAs and reporting.
- Per-brand widgets and signatures
- Region-specific business hours
- Segmented reporting and permissions
Regulated industries
Keep an auditable record of every customer interaction with retention, redaction and access controls that survive review.
- Role-based access control
- Audit log on every action
- GDPR, HIPAA and SOC 2 alignment
Put every channel in one queue
Import your history, forward one mailbox, and see what your backlog looks like when it stops being spread across four tools.
Helpdesk & Ticketing questions
Still deciding? Talk to our team or browse the full FAQ.
Explore the rest of the platform
AI Support Agent
An autonomous AI agent that answers across chat, email and messaging, takes real actions in your systems, and escalates with full context.
Knowledge Base
A searchable, SEO-ready help centre on your own domain that doubles as the single source of truth for every AI agent.
Live Chat
A fast, on-brand website chat widget with typing insights, canned replies and an AI teammate that handles the routine conversations.