An AI call agent that answers the phone like your best rep
No hold music, no phone tree, no voicemail nobody returns. Gimiq's voice agent picks up on the first ring, speaks naturally with sub-second latency, handles the whole request where it can, and warm-transfers to a human with a spoken summary when it can't.
- Answers on the first ring, 24/7
- Sub-second response latency
- Warm transfer with a spoken handover
Voice automation that survives contact with real callers
Real phone calls have interruptions, background noise, accents and people who change their mind mid-sentence. The agent is built for that, not for a scripted demo.
Natural turn-taking
The agent handles interruptions, pauses and corrections the way a person does, instead of talking over the caller or waiting awkwardly.
Warm transfer with context
When a human is needed, the agent briefs them out loud before connecting — who is calling, what they need, what has been tried.
Live transcription and summaries
Every call is transcribed in real time and closed with a structured summary, disposition and follow-up task on the ticket.
Outbound calling campaigns
Run appointment reminders, delivery confirmations, renewal check-ins and payment follow-ups without tying up your team.
Voicemail and callback handling
Overflow calls get an offer of a scheduled callback rather than a voicemail box, and the agent honours the slot automatically.
Compliance-grade recording
Consent prompts, per-region recording rules, PCI-safe pauses during card capture, and configurable retention windows.
Putting the voice agent on your phone line
You keep your number and your carrier. The agent sits in front of the queue you choose.
Port or forward your number
Bring an existing number, forward a queue to Gimiq, or provision a new one in over 40 countries. SIP trunking is supported.
Pick a voice and script the edges
Choose from 60+ voices, set the greeting and pace, and define exactly which intents the agent may complete on its own.
Connect the systems it needs
Order lookups, CRM records, booking calendars and payment status — so the agent can answer with facts rather than deflect.
Route the rest to humans
Set the escalation triggers: keywords, sentiment, repeat callers, VIP accounts or anything above your confidence threshold.
Calls worth automating first
Start with the calls that are high-volume and low-judgement. Those are the ones your team least enjoys anyway.
Overflow and out-of-hours
Cover the evening, weekend and lunchtime spikes that would otherwise go to voicemail, without paying for a night shift.
- First-ring answer during peaks
- Scheduled callbacks instead of voicemail
- Full coverage on public holidays
Appointments and bookings
Take, move and cancel appointments against your live calendar, then confirm by SMS before the caller hangs up.
- Real-time calendar availability
- Reschedules and cancellations
- Automated reminder call-outs
Status, billing and account calls
Order tracking, invoice queries, balance checks and plan changes handled end to end, with a ticket written automatically.
- Identity verification prompts
- Live order and invoice lookups
- PCI-safe payment handoff
Nobody should be on hold at 2am
Forward one queue to the voice agent this week and compare answer rate, handle time and CSAT against your current line.
AI Call Agent questions
Still deciding? Talk to our team or browse the full FAQ.
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