# Gimiq

> Gimiq is an AI-first customer support platform. It combines website live chat, autonomous AI agents for support and sales, an AI voice call agent, an omnichannel helpdesk, and a knowledge base that grounds every AI answer.

## Products
- [Products Overview](https://gimiq.co/products): The full platform — six products sharing one customer record, one knowledge source, and one set of reports.
- [Live Chat](https://gimiq.co/live-chat): Website chat software with typing insights, proactive triggers, canned replies, 45+ languages, and an AI teammate that handles routine conversations.
- [AI Support Agent](https://gimiq.co/ai-support-agent): Autonomous agent that resolves up to 80% of tickets across chat, email, and messaging, with cited answers, real actions in connected systems, and confidence-based escalation.
- [AI Sales Agent](https://gimiq.co/ai-sales-agent): Inbound lead engagement in seconds, ICP-based qualification, calendar booking, CRM sync, and automated follow-up sequences.
- [AI Call Agent](https://gimiq.co/ai-call-agent): Natural-sounding AI voice agent for inbound and outbound phone calls, with ~0.8s latency, warm transfers, live transcription, and automatic call summaries.
- [Helpdesk & Ticketing](https://gimiq.co/helpdesk): Omnichannel shared inbox across email, chat, WhatsApp, SMS, Slack, social, and phone, with SLA policies, automation rules, collision detection, and an AI copilot.
- [Knowledge Base](https://gimiq.co/knowledge-base): SEO-ready help centre on your own domain that doubles as the single source of truth for every AI agent.

## Core Pages
- [Home](https://gimiq.co/): Features, product overview, and main benefits of the AI-first support helpdesk.
- [About Us](https://gimiq.co/about): Gimiq's mission, values, and focus on customer service innovation.
- [Pricing](https://gimiq.co/pricing): Flexible plans (Free, Startup, Enterprise) and comparison tables for seats, channels, and AI voice minutes.
- [FAQ](https://gimiq.co/faq): Frequently asked questions about Gimiq's features, AI phone agents, and messaging integrations.
- [Contact Support](https://gimiq.co/contact): Contact details for sales and support queries.
- [Privacy Policy](https://gimiq.co/privacy): Information regarding user data protection, rights, and compliance metrics (GDPR/HIPAA).
- [Gimiq Blog](https://gimiq.co/blog): Latest trends, analysis, and guides in customer experience automation.

## Blog Articles
- [How AI Voice Agents Are Transforming Call Centers](https://gimiq.co/blog/how-ai-voice-agents-are-transforming-call-centers): Deep dive into automated phone support, natural speech quality, and voice ticket deflection.
- [Why Omnichannel Support Matters for SaaS](https://gimiq.co/blog/why-omnichannel-support-matters-for-saas): Explaining the importance of centralizing channels like WhatsApp, Email, Slack, and Live Chat.
- [Optimizing Your Helpdesk for Customer Satisfaction](https://gimiq.co/blog/optimizing-your-helpdesk-for-customer-satisfaction): Guidelines on CSAT metrics, response times, and automated workflow macros.

## Aggregated Contents
- [Full LLMs Text Specification](https://gimiq.co/llms-full.txt): Complete consolidated copy of all public site pages and blog texts formatted for large language models.