# Gimiq - Full Content Specification This document contains a consolidated markdown archive of all publicly available pages and content on the Gimiq website. --- ## 1. Homepage Copy ### Gimiq: AI-first Customer Support & Call Helpdesk Gimiq is a modern omnichannel customer support platform designed to streamline ticketing, automate voice support, and increase CSAT. #### Key Features: - **Unified Ticketing**: Centralize support channels (Email, Live Chat, WhatsApp, and Slack) into a single, collaborative inbox queue. - **AI Chat Agent**: Autonomously resolve up to 90% of routine customer questions with highly trained, contextual chat agents. - **AI Voice Call Agent**: Elevate phone support with natural-sounding AI call agents that handle live phone routing, query resolutions, and ticket creation. - **Advanced SLA & Macros**: Design automated escalation pathways, response SLAs, and custom support macros for agent efficiency. --- ## 2. Product Pages ### 2.1 Live Chat (https://gimiq.co/live-chat) Website chat software with an AI teammate built in. Agents work from one panel containing the visitor, their history, and the answer. - **Real-time typing insights**: See what a customer is writing before they send it. - **Proactive chat triggers**: Start conversations based on page, cart value, time on site, or repeat visits. - **Canned replies and macros**: Insert saved answers with a keystroke, pre-filled with customer and order data. - **Full visitor context**: Current page, referral source, device, plan, past tickets, and order history in a sidebar. - **Brand-matched widget**: Colours, position, avatar, greeting, office hours, and offline forms are configurable without engineering. - **45+ languages**: Visitor language is auto-detected and both sides of the conversation are translated in real time. - Typical results: ~0.4s median widget load, ~18s median first response, roughly 3x more concurrent conversations per agent. ### 2.2 AI Support Agent (https://gimiq.co/ai-support-agent) An autonomous agent that resolves tickets end to end across chat, email, WhatsApp, SMS, Slack, and Messenger. - **Grounded, cited answers**: Replies are generated only from indexed sources and link back to them. - **Actions inside your systems**: Order lookups, address changes, refunds under a configured ceiling, password resets, subscription cancellations — all permission-scoped and audit-logged. - **Confidence-based escalation**: Below the confidence threshold the agent stops and hands over with a summary, sentiment read, and suggested next step. - **Guardrails**: Block topics, set tone per channel, and require disclaimers. - **Continuous learning**: Unanswered questions become knowledge base gaps in a review queue. - Typical results: up to 80% of tickets resolved without human involvement; under 5 minutes to first training run; 45+ languages. - A resolution is counted only when the AI closes a conversation without human involvement and the customer does not reopen it within 24 hours. ### 2.3 AI Sales Agent (https://gimiq.co/ai-sales-agent) Inbound lead engagement, qualification, meeting booking, and follow-up on autopilot. - **Instant engagement**: Median 5-second response to form fills, pricing-page visits, and inbound chats. - **ICP-based qualification**: Scoring on company size, budget, timeline, use case, and tech stack. - **Calendar booking and routing**: Routing by territory, product line, deal size, or language, booked into the right rep's calendar. - **Native CRM sync**: Two-way sync with HubSpot, Salesforce, and Pipedrive; webhooks and REST API for everything else. - **Objection handling**: Pricing, competitor, and security questions answered from approved battle cards. - **Follow-up sequences**: No-shows and unanswered threads reworked across email and chat until reply or cut-off. ### 2.4 AI Call Agent (https://gimiq.co/ai-call-agent) A voice agent for inbound and outbound phone calls that answers on the first ring, 24/7. - **Natural turn-taking**: Handles interruptions, pauses, and mid-sentence corrections; supports barge-in. - **Warm transfer**: Briefs the receiving human out loud before connecting the caller. - **Live transcription and summaries**: Every call transcribed in real time and closed with a structured summary, disposition, and follow-up task. - **Outbound campaigns**: Appointment reminders, delivery confirmations, renewal check-ins, payment follow-ups. - **Callback handling**: Overflow callers are offered a scheduled callback instead of voicemail. - **Compliance**: Consent prompts, per-region recording rules, PCI-safe pauses during card capture, configurable retention. - Typical results: ~0.8s average voice response latency, ~90% of inbound calls answered instantly, 60+ voices and accents, numbers available in 40+ countries, SIP trunking supported. ### 2.5 Helpdesk & Ticketing (https://gimiq.co/helpdesk) One shared inbox for email, live chat, in-app messaging, WhatsApp Business, SMS, Slack, Facebook Messenger, Instagram, and phone. - **Unified customer timeline**: Every channel writes to the same ticket and the same customer record. - **SLA policies and breach alerts**: Targets by plan, priority, or tier, applied against business hours and holiday calendars, with escalation before breach. - **Automation rules and macros**: Visual rules for routing, tagging, assignment, snoozing, and auto-close. - **Collision detection**: See who else is viewing or typing on a ticket. - **Internal notes and @mentions**: Loop in engineering or billing inside the thread; mentioned colleagues do not need a paid seat. - **Reporting**: Volume, backlog, first-response and resolution times, CSAT, AI deflection, and agent workload by channel, tag, or team. - Migration importers cover Zendesk, Zoho, Freshdesk, Intercom, and CSV, including comment history, contacts, organisations, tags, custom fields, macros, and CSAT scores. ### 2.6 Knowledge Base (https://gimiq.co/knowledge-base) A help centre on your own domain that is also the grounding source for every AI agent. - **Custom domain and theming**: Serve from help.yourcompany.com with no visible vendor branding. - **Semantic search**: Typo-tolerant, intent-based search rather than keyword matching. - **SEO-ready**: Clean URLs, sitemaps, canonical tags, FAQPage and Article structured data, server rendering. - **Versioning and approvals**: Draft, review, schedule, and roll back with a full change history. - **Multilingual publishing**: Machine translation into 45+ languages with native reviewer refinement and locale routing. - **Deflection analytics**: Views, helpful ratings, tickets avoided, empty searches, and a gap report ranked by ticket volume. - Collections can be public, customer-only, or internal — internal collections ground the agent-facing AI copilot without being indexed. --- ## 3. About Us Copy ### Gimiq's Mission At Gimiq, we build AI-driven support structures to empower helpdesks. We bridge the gap between automated chat widgets and human ingenuity, enabling teams to deliver fast, empathetic customer care. #### Our Principles: - **Omnichannel Sync**: No ticket left behind, regardless of where the request is initiated. - **Natural AI Interaction**: High voice call clarity, ultra-low latency, and natural turn-taking capabilities. - **Data Privacy First**: Fully compliant with GDPR, HIPAA, and SOC2 benchmarks. --- ## 4. Pricing Plan Copy Flexible plans tailored to support teams of all sizes. ### Free Tier ($0) - Up to 3 support agents - 250 tickets/month - Email & Live Chat widgets - Shared inbox queue - Basic SLA tracking ### Startup Tier ($29/user/month or $19 billed annually) - Up to 10 agents included flat-rate - AI Chat Agent (500 autonomous resolutions/month) - 1,000 AI Voice calling minutes/month - Full integrations with Slack, WhatsApp, and SMS - Same-day SLA commitments - Custom support macros ### Enterprise Tier ($89/user/month or $69 billed annually) - Unlimited agents and channels - Unlimited AI resolutions - Custom voice agent models and voice cloning - HIPAA, GDPR, and SOC2 compliance - 10-minute critical bug response SLA - Dedicated customer success manager --- ## 5. FAQ Copy Frequently asked questions regarding Gimiq's setup and features. - **What support channels does Gimiq integrate with?** Gimiq supports unified sync across Email, web Live Chat, WhatsApp, SMS, and Slack workspaces. - **How do AI voice call agents work?** Our voice agents connect to your business phone lines to answer incoming customer support calls, resolve basic queries using natural speech, and log summaries directly into your ticketing dashboard. - **Is Gimiq GDPR and HIPAA compliant?** Yes, enterprise tiers support end-to-end data encryption and compliant logs to meet strict security requirements. --- ## 6. Privacy Policy Copy We are committed to securing your customer support logs and personal account details. - **Data Collection**: We collect account details, chat transcripts, and voice logs solely to improve system performance. - **Data Protection**: Encryption at rest and in transit is mandated globally across all databases. - **Compliance**: Enterprise databases are audit-ready for SOC2, HIPAA, and GDPR certifications. - **Support Contact**: Reach out via support@gimiq.co for any privacy audit requests. --- ## 7. Blog Article: How AI Voice Agents Are Transforming Call Centers ### Introduction Phone support has long been the bottleneck of customer service departments. Long hold times, rigid IVR menus, and staffing challenges lead to low CSAT and high burnout. Automated AI voice agents are transforming call centers into high-efficiency operations. ### Natural Conversations Our voice agents use deep-learning audio models to enable natural turn-taking, fast responses (sub-second latency), and human-like voice characteristics. ### 24/7 Availability & Deflection With AI call routing, your desk handles thousands of concurrent calls without queue blockages, resolving up to 70% of phone tickets without human intervention. --- ## 8. Blog Article: Why Omnichannel Support Matters for SaaS ### Introduction Modern customers expect immediate responses across WhatsApp, email, social channels, and live chat. For SaaS startups, keeping these conversations in siloed tabs leads to missed SLAs and disjointed customer experiences. ### The Power of Unified Inboxes Gimiq centralizes all incoming threads into a single chronological queue. An agent responding via Email can view previous chat transcripts from WhatsApp or historical phone calls effortlessly. --- ## 9. Blog Article: Optimizing Your Helpdesk for Customer Satisfaction ### Introduction CSAT is the ultimate metric of helpdesk success. Empowering support agents with automation, macros, and response guidelines directly boosts customer retention. ### Leveraging Automated Macros Custom macros help resolve common issues (refund requests, shipping updates) in one click, maintaining brand voice consistency and reducing resolution times.